mac@ibm help desk
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Only 5 percent of Mac users called the help desk for assistance, compared with 40 percent of PC users. Post.
Previn noted that the average is 1:242. It complements existing IBM enterprise services supporting iOS devices, including iPad and iPhone, creating a comprehensive suite of services for enterprise deployment and management of Apple products.In addition to simplifying deployment, the new IBM services allow enterprises to easily manage ongoing support for Macs, providing OS and image management, software application and update management, an enterprise app catalog, automatic compliance and configuration updates for security, and inventory and reporting for hardware and software. The services also can support personally owned Macs that are authorized in a bring-your-own-device environment.The new services feature the Casper Suite from JAMF Software, the leading software solution for helping clients quickly set up and deploy Macs, including MacBook, MacBook Air, MacBook Pro, Mac Mini, iMac, and Mac Pro. Fletcher Previn, VP of Workplace-as-a-Service and the man responsible for delivering a productive IT environment to IBM's worldwide employees, addressed a passionate crowd on how IBM transformed a 500,000+ person Windows-centric organization to support the Apple platform.He said that at IBM, there had always been a lot of demand from employees who wanted to use Mac, but the status quo thinking was that Mac was more expensive, Macs are challenging to support, and they would have to re-train the help desk staff.After meeting with Apple, IBM began to realize that the two companies were very similar: large organizations with a global reach, and were experiencing the same enterprise problems. Write a short note about what you liked, what to order, or other helpful advice for visitors.
During this deployment, it found that a single help desk person was able to support 5,400 Mac users — even though it took about 22 people to support the equivalent number of PC users.
Results of the Mac@IBM program To much fanfare from the crowd, Previn said that IBM is deploying 1,900 Macs per week and currently have 130,000 Macs and iOS devices in the hands of users.
“This is a great opportunity for us to work with IBM in helping businesses and other large organizations succeed with Apple.”This new offering is an enhancement to IBM’s MobileFirst services portfolio, specifically designed to support Macs. Jamf helps organizations succeed with Apple.
Provide secure access to the resources users need Protect from security threats and monitor for compliance
"We do use Self Service as the one and only way that software is distributed to our Macs,” he said. All rights reserved.
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